THE SMALL PRINT, IN PLAIN SIGHT
Loyalty Programme Terms.
Effective date: 04-09-2026
TCC Loyalty is operated by The Coffee Club Sutton LTD. These terms explain how the loyalty programme works.
Joining and earning stamps
A customer account is required to earn or redeem loyalty. Guest orders do not earn stamps and cannot later be attached to an account. Eligible paid products earn stamps according to the current programme configuration shown in the account and at checkout. Stamps are added when a successful paid online order is created, or when you tap an enrolled TCC NFC card or scan the current counter QR for a qualifying in-store drink. An online order is not required for in-store collection. A drink covered by a reward does not itself earn a stamp.
Rewards
Reaching the currently displayed threshold creates a reward for an eligible drink. The reward covers the whole eligible drink, including its configured size, milk, syrups, shots and other extras. New stamps earned in an order are available for a later order. Rewards can expire, and the current expiry information is shown in the customer account or programme configuration.
Birthday rewards
Birthday day and month are voluntary and are used for the configured birthday reward. Birth year is not collected. A birthday reward is subject to the current eligibility and expiry information shown in the account or programme configuration.
In-store NFC and QR collection
Tap an enrolled TCC NFC card with your phone or scan the current rotating counter QR to open a secure TCC loyalty link. If you are signed out, you can sign in and continue while the claim is valid. Each successful interaction awards one stamp for one qualifying drink. A completed interaction cannot award another stamp when reopened or refreshed. The counter QR is a shop interaction code; it does not contain your account identity.
Value and transfer
Stamps and rewards have no cash value. They cannot be sold, transferred or exchanged between customers, and rewards cannot be exchanged for cash.
Refunds and corrections
A full refund may reverse associated loyalty where appropriate. Partial refunds do not automatically adjust loyalty. Authorised administrators can correct genuine mistakes, and the adjustment requires a recorded reason. Ordinary staff cannot edit a customer’s loyalty balance.
Misuse
Abuse, attempted fraud, manipulation of NFC collection, copied NFC credentials, duplicate or replay attempts, or other misuse may result in stamps or rewards being corrected or removed, or the loyalty account being restricted.
Changes to the programme
The Coffee Club Sutton LTD may change, suspend or end TCC Loyalty, including its earning rules, reward thresholds, eligibility and available rewards. Where reasonably practicable, we will communicate material changes through the website or app and explain how existing rewards will be affected.
Account deletion and support
Deleting an account removes its active loyalty history and rewards; they cannot be recovered or transferred. For a loyalty question or correction request, email support@tccsutton.co.uk.